Sports & Outdoors FAQ

This FAQ has been created to quickly answer the most frequently asked questions. If your question is not listed here, please do not hesitate to contact us directly!

Product information & Quality

1. What kind of products does Sports & Outdoors offer?
   We specialize in fitness equipment, camping gear and outdoor accessories.
2. Are your products tested for quality?
   All our products undergo strict quality control to meet high standards. The manufacturer randomly tests the products before shipping, after which we also do a random check ourselves after receipt and check the products. We also use the materials ourselves so that the durability in the long term is also checked.
3. Can I trust the product descriptions?
   Our product descriptions are self-written, detailed and accurate to help you make a well-considered choice. If you still have questions, we would love to hear from you!

Payment & Security

4. What payment methods do you accept?
   We accept iDEAL, Apple Pay, Google Pay, Bancontact, Visa, Mastercard, Maestro, and American Express.
5. Is my payment information safe?
   We use industry standard encryption to protect your payment and personal information. We only store the minimum information necessary to process your order.

Order & Shipping

6. How do I know if a product is in stock?
   Availability is shown on the product page. A green dot with in stock means at least 2 pieces in stock, an orange dot means 1 in stock and a red dot means sold out.
7. How long does delivery take?
   Orders within the Netherlands are usually delivered within 1-2 business days, within Belgium in 1-3 business days. Orders in the rest of Europe are usually delivered within 3-5 business days. You will receive a tracking number at the time of shipment.
8. Do you ship internationally?
   Yes, we ship to all countries within the entire European Union, including the Netherlands, Belgium, Germany, France and Spain.
9. Can I reserve products in my shopping cart?
   Products are not reserved until you complete the purchase. Be quick to avoid misunderstandings.

Returns & Customer Service

10. What is your return policy?
    We offer a 14-day return policy on all items. If you are not satisfied, you can return the product for a full refund.
11. What should I do if my product arrives damaged?
    Please contact customer service immediately for a replacement or refund.
12. How do I track my order?
    You will receive an email with a tracking link once your order has been shipped.
13. How can I reach customer service?
    You can reach us via the contact form on the website, via email and for a quick response also via Whatsapp. We aim to always respond within 24 hours.

Offers

14. Are there any special offers or discounts available?
    Yes, we regularly offer temporary discounts. Keep an eye on our website or sign up for our newsletter.
15. How limited is the stock of popular items?
    Popular items may sell out quickly due to high demand. We recommend ordering early.

Trust & Reviews

16. Is Sports & Outdoors a reliable webshop?
    Yes, we provide a safe, reliable shopping experience with high quality products.
17. Do you have customer reviews?
    Yes, we collect reviews via Google and these are shown in several places in our webshop.
18. What if I need help choosing the right product?
    Our support team is ready to provide personalized advice based on your needs.

Do you still have a question? Contact us and we will be happy to help you!